Our Frequently Asked Questions<\/p>\n\n\n\n
SHIPPING<\/p>\n\n\n\n
All packages are shipped from the UK and are made to order.\u00a0Orders are typically processed\u00a0within 2-3 days of being placed.\u00a0Domestic orders usually arrive within 5-10 business\u00a0days, while international orders can take up to 2-4 weeks. Tracking information is provided in each\u00a0shipping notification email.\u00a0We are not responsible for lost or stolen packages. We are not responsible for\u00a0orders sent with an undeliverable or incorrect mailing address.<\/p>\n\n\n\n
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n\n\n\n
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n\n\n\n
Additional non-returnable items:<\/p>\n\n\n\n
To complete your return, we require a receipt or proof of purchase.<\/p>\n\n\n\n
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n\n\n\n
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n\n\n\n
Late or missing refunds<\/b><\/p>\n\n\n\n
If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n\n\n\n
Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n\n\n\n
Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n
If you\u2019ve done all of this and you still have not received your refund yet, please contact us.<\/p>\n\n\n\n
Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n\n\n\n
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: Hit The Post, 82 Sweyn Road, Margate, CT9 2DD<\/p>\n\n\n\n
If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n\n\n\n
If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n\n\n\n
To return your product, you should mail your product to: Hit The Post, 82 Sweyn Road, Margate, CT9 2DD.<\/p>\n\n\n\n
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n\n\n\n
Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n\n\n\n
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n\n\n\n
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INTERNATIONAL SHIPPING POLICY (DUTIES & TAX)<\/strong><\/p>\n\n\n\n International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. Duties, taxes and\/or customs fees will be an additional amount collected upon delivery of your order. We are unable to provide you with the exact amount of the charges. Your order confirmation details only the amount collected by Crusade Supply Co, please contact your local postal services for specific details. By completing your order you agree to pay all applicable fees. If your order is refused upon delivery, it will not be returned to us and no refund will be processed.<\/p>\n\n\n\n Contact us at hello@hitthepost.co.uk for questions related to refunds and returns.<\/p>\n","protected":false},"excerpt":{"rendered":" Our Frequently Asked Questions Overview SHIPPING All packages are shipped from the UK and are made to order.\u00a0Orders are typically processed\u00a0within 2-3 days of being placed.\u00a0Domestic orders usually arrive within 5-10 business\u00a0days, while international orders can take up to 2-4 weeks. Tracking information is provided in each\u00a0shipping notification email.\u00a0We are not responsible for lost or […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/hitthepost.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hitthepost.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hitthepost.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hitthepost.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hitthepost.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=11"}],"version-history":[{"count":1,"href":"https:\/\/hitthepost.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":46,"href":"https:\/\/hitthepost.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions\/46"}],"wp:attachment":[{"href":"https:\/\/hitthepost.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Need help?<\/h2><\/p>\n\n\n\n